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Elements and Performance Criteria

1. Use data system and information for work role
   • Applicable specialist software for data and workplace information needs is identified and its application to work role determined
   • Data which needs to be entered in the system is accessed and confirmed as accurate
   • Data system is opened and operator logged on for the work
2. Enter and manipulate data
   • Data/information is entered in to the system and the system navigated, as required
   • Entered or edited data is checked for accuracy
   • Features of the system are used effectively in the manipulation, processing and presentation of data
   • Data is transferred between applications, linking and embedding related data files, as required
3. Generate reports
   • Processed data is generated in the correct format
   • Generated reports and other documentation are checked for accuracy and completeness of information
   • Any data or processing errors are identified and corrected before completion
4. Save data and exit system
   • Data is saved and stored in appropriate directory or folder in accordance with organisational procedures
   • File is closed and application exited without loss of data
   • Reports and other data are backed-up in accordance with organisational procedures
5. Respond to problems with the system
   • Faults that occur during data entry, processing and outputting are recognised
   • Causes of data processing faults are identified and appropriate action taken
   • Problems are logged and reported as required and in accordance with organisational procedures

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.
Unit scope includes:	software applications for: glass and glazing quotations, including: material composition (glass colour and thickness) stock size of the inventory quantity of stock sheets used square footage used and cost application of AS 1288:2006 Glass in buildings - Selection and installation, to glass and glazing jobs modular design for glass and glazing work glass and glazing product stock control delivery scheduling glass production reporting Window Energy Rating Scheme (WERS) applications
Unit context includes:	work health and safety (WHS) requirements, including legislation, material safety management systems, hazardous substances and dangerous goods codes, and organisational safe operating procedures work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manufacturers documentation and organisation insurance requirements
Procedures include:	work instructions standard operating procedures written, verbal or computer-based procedures
Organisational requirements include:	legal, organisational and site guidelines, policies and procedures relating to own role and responsibility quality assurance procedural manuals quality and continuous improvement processes and standards ethical standards recording and reporting access and equity principles and practices equipment use, maintenance and storage environmental management (waste disposal, recycling and re-use guidelines)
Software features include:	selecting standard products by code, description or design managing complex pricing scheduling production of glass products scheduling delivery and installation of glass and glazing re-cost and ‘what-if’ selecting correct glass based on engineering properties and job specifications generating glass designs and geometric shapes, including 3-D, pyramids, barrel vaults, greenhouses, arches and rakes estimating environmental efficiency ratings of glass products and installations applying Australian Standards for the glass industry appointment tracking and reminders sales activity integration with other applications

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Performance Evidence

Use at least three (3) glass and glazing computer applications employing advanced features and import and export capacities for generating:

glass designs, including compliance with AS 1288:2006 Glass in buildings - Selection and installation, and WERS

production and delivery schedule reports

job estimates and quotations

inventory and sales reports

Use the data system correctly and recognise and resolve problems, including the ability to:

input and access data to and from the system

evaluate the scope and range of data required from the system, in order to support the solution of problems

identify the causes and remedies of common problems

follow principles of operation of the equipment and software, hazard policies and procedures and work instructions

Isolate causes of problems to a component of the data system and distinguish between causes of problems, such as:

incorrect or misleading data

system software faults

system equipment faults

Complete reports and documents to the standard required

Communicate ideas and information to enable confirmation of work requirements and specifications and the reporting of work outcomes and problems, interpret basic plans and follow safety procedures

Avoid backtracking, work flow interruptions or wastage

Work with others and in a team by recognising dependencies and using cooperative approaches to optimise work flow and productivity

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Knowledge Evidence

Glass industry software vendor applications and their features

Computer equipment features and operation

Principles of operation of glass processing plant/equipment

Glass installation processes

Glass product specifications and tolerances

Glass industry standards and codes of practice

Stock control and delivery scheduling techniques

Glass and glazing design principles

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